Flag carrier Garuda Indonesia was recognized as the World’s Best Regional Airline by the global airline review and ranking consultancy, Skytrax, for delivering the best service to its customers.
Garuda’s vice president for communications, Pujobroto, said Skytrax CEO Edward Plaisted had presented the award directly to Garuda president director Emirsyah Satar at the Farnborough Air show.
“The award is the result of the hard work we have been doing so far. We will continue to work harder in order to enhance our services,” Pujobroto told The Jakarta Post via a text message from London.
He said the award was given to Garuda based on a customer satisfaction survey conducted by Skytrax of 18 million passengers from 100 different countries between July 2011 and June 2012.
The survey measured 38 aspects about the airline including service, convenience, on-time performance, food and beverages and safety.
Garuda beat more than 200 operators worldwide in the category.
“We also won the Best Regional Airline in Asia, encouraging us to do better in the future to keep Garuda flying higher,” he told the Post.
In March, Garuda was recognized in January as Best International Airline, according to research conducted by Australian-based company, Roy Morgan.
Roy Morgan ranked Garuda ahead of other leading airlines, such as Singapore Airlines, Emirates and Air New Zealand, with 91 percent of 3,943 respondents being “very satisfied” with the airline’s products and services. (nvn)
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