AirAsia was named the World's Best Low-Cost Airline for customer Product and Service Quality at the 2011 World Airline Awards, in a ceremony held in the French Air and Space Museum at the Paris Air Show.
The runners-up in this Best Low-Cost Airline category are JetStar Airways taking 2nd place in the category, ahead of Virgin America in 3rd position.
Voted by over 18.8 million airline passengers from 100 different nationalities, the World Airline Awards™ are the most prestigious and respected quality recognition of front-line product and service standards across the world airline industry. With 200 airlines featured, the awards reflect customer satisfaction levels across 38 different items of airline front-line product and service.[You must be registered and logged in to see this image.]